Card Services
F.A.Q.s
How it Works
Is the Cash Card a credit card?
No, the Cash Card is a prepaid/prefunded card. It can be loaded with any amount you select within the authorized limits.
How do I send money to a friend, or relative?
Sending money to someone is quick and easy. Simply complete a Reload, a funding transaction, or a card-to-card transfer to the recipient™s card. The recipient will have access to his/her money immediately if the funding transaction was conducted at an authorized establishment.
How does the beneficiary get the money?
The recipient, or the beneficiary, can get his/her money by simply conducting a Cash Back / Payout transaction at an authorized establishment, or at ATMs displaying our logo.
Is there an age limit to get a card?
Yes, to get a card the person has to be older than 13 years old.
How much does it cost?
Your card provides you with competitive rates. For a full schedule of fees, please CLICK HERE.
What makes the card different from other cards?
Your card can be used wherever Ingenicard is accepted. Unlike traditional debit cards, our card operates over a secure private network, allowing you to make purchases at stores participating in the private network.
Can I obtain more than one card?
Yes, you may have additional cards, which you may use for different purposes such as: controlling your budget, a telephone calling card, a traveler™s card, etc. The Company maintains no limit to the number of cards you can open. However, legal issues may require United States customers to limit the number of cards they may open. Non-United States resident customers may open additional cards. The Company reserves the right to give information to any government authority in order to prevent unlawful and fraudulent use of the system.
How do I report a lost or stolen card?
If your card should become lost or stolen, immediately cancel the card by any of the following ways:
–Contact our Customer Care Team at 1-786-528-4536
–Log into the Online Customer Center and Select Report Lost Stolen Card under the Customer Care Menu
How long can I use the card?
Depending on the card type you select, your card may or may not expire.
What if I have a remaining balance after my card expires?
In the event that your card expires, you have two choices: For a $9.88 reissue fee, we can mail a new card to you. The new card will have a new expiration date and will be good for five years from the date of reissue. Or, if you prefer, we can mail you the remaining balance, minus a $9.88 check-processing issuance fee. For either option, please contact our Customer Care Team at 1-786-528-4536.
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Delivering the Card
How long does it take to receive a card?
After placing your order for any of our Cash Cards, we process it and, within 5 to 10 business days, your card is produced and sent via First Class mail. You™ll receive your card in the average number of days it takes the US Post Office to deliver mail from our card issuance facility to your destination. The Company cannot guarantee or expedite the delivery of cards sent through regular postal mail.
Can I get the card anywhere in the world?
Yes, the card can be delivered to anyone in the world. However, we do not send cards to post office boxes, APO or FPO addresses, and we reserve the right to refuse delivery to certain international addresses.
How will the card look when I receive it?
The card is delivered in a special envelope containing a welcome letter with the card attached. The card features the cardholder™s name (on Black Cards). The envelope also includes 3 informational brochures: a User Reference Guide, Funding and Loading Methods, and a Card Service Agreement.
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Using your Card
How do I activate the card, once I receive it?
Unless clearly specified in your fulfillment materials, your card will already be activated when it arrives.
How do I find the nearest ATM, bank machine or establishment where the card is accepted?
Log into the Online Customer Center and select Company Network under the Customer Care Menu
Can I use my card at more than one establishment?
Yes, as long as there are sufficient funds remaining on the card, most cards are accepted at all of our authorized establishments.
Can I use the card for online purchases?
Absolutely! You can use the card for purchases anywhere it is accepted. Log into the Online Customer Center and select Company Network under the Customer Care Menu for more information on Internet authorized establishments.
Can I use the card at an ATM to withdraw money?
Depending on the type of card you possess, you can use the card at any ATM displaying the symbols on the back of your card (some cards can only be used on our private network). The Company will deduct a service charge, based on our pricing schedule, for each withdrawal and any additional non-Company ATM charges directly from your card remaining balance. Depending on the ATM operator, your withdrawal amount may be limited to $200.
How do I make purchases at a store using my card?
When shopping at a location that displays the Company card symbols (found on the back of your card), you simply present your card to the participating merchant. The merchant will enter the amount of the purchase and then request you to authorize the transaction. You authorize the purchase by entering your PIN into a Point Of Sale Device. The merchant will provide you with a receipt. On DirectPay transactions, your card is debited and the Merchant™s card is credited with the corresponding purchase amount.
Can I add more money to the card?
Yes, most of our cards can be reloaded, but you can also order a new card if you wish.
Can I make telephone calls, or use it as a calling card?
Yes, you may use your card as a telephone calling card. Log into the Online Customer Center and select Long Distance Service under the Transactions/Products and Services Menu. The PINless calling feature is very easy to use, economical and convenient. You can set up long distance services for use at home, office or on your cellular phone.
Can I make telephone calls, or use it as a calling card?
Using the system is very simple. When you dial the access number before each call, a signal is sent to your local phone company triggering the call to be processed by Ingenicard, and we route it over the competitive cost route available using one of our multiple long distance wholesale suppliers. Our system rates your call and then debits your Ingenicard card for the amount of the call.
Do I have to make my long distance calls at a certain time of the day to still save money with the Company?
Competitive long distance rates are available 24 hours a day, 7 days a week! With our long distance services, you save all day long!
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Managing your Card
How can I check the balance on my card?
You can check your balance and transaction history online by logging into the Online Customer Center. Once logged in, the home page will show you the current balance of your card. You may also call our Customer Care Team at 1-786-528-4536.
Can I change my address and telephone number after receiving a card?
Once logged into the Online Customer Center , select Update Personal Information under the My Account Profile Menu to edit your address, telephone number, or other contact information your account profile.
How do I change my PIN(s)?
You may change your PIN, free of charge, at any time by logging into the Online Customer Center and selecting My Profile under the My Account Profile Menu.
How do I get statements of my card transactions?
You can obtain statements online at any time by selecting Reports once logged into the Online Customer Center
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