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Investor Enquiries: 020 3376 3679
Developer Enquiries: 020 3376 3680
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Get in touch by filling out the form below and we will aim to reply within 24 hours.
HOW TO MAKE A COMPLAINT
If there is any aspect of our service that you are not happy about, please do get in touch. You can:
Phone: 020 3376 3679
Write: CrowdProperty, 54 Hagley Road, Edgbaston, Birmingham, B16 8PE
Please can you include the following information to help us process your complaint:
Your full name
Your contact details
A summary of your complaint
COMPLAINTS HANDLING PROCESS
CrowdProperty aims to resolve complaints at the earliest possible opportunity. On receipt of a complaint, the details will be recorded confidentially and the complainant will be provided with written acknowledgement with a reference number within one business day of receipt. Initial investigation commences with the aim for the complaint to be resolved within three business days of receipt.
CrowdProperty will, by the end of eight weeks after its receipt of the complaint, send the complainant a final response; or a written response which:
explains why it is not in a position to make a final response and indicates when it expects to be able to provide one;
informs the complainant that they may now refer the complaint to the Financial Ombudsman Service or Financial Conduct Authority as appropriate;
encloses a copy of the FOS standard explanatory leaflet or link to FCA Guidance as appropriate.
It is expected that within eight weeks of their receipt, almost all complaints to CrowdProperty will have been substantively addressed by it through a final response.
Where a complaint against CrowdProperty is referred to the FOS or FCA, the firm will cooperate fully with the relevant body and comply promptly with any settlements or awards made by them.
FOS: How to complain